Customer Engagement: How to Create a Personal Connection With Customers

Customer Engagement: How to Create a Personal Connection With Customers

High-quality products and services are a critical component of any successful business. But quality is not the only thing that drives sales. Your approach to sales can make a substantial difference in how customers perceive you, and whether or not they want to keep...
How to Create and Control Your Brand Image

How to Create and Control Your Brand Image

What is a brand? In the words of Seth Godin, “A brand is the set of expectations, memories, stories and relationships that, taken together, account for a consumer’s decision to choose one product or service over another.” A business’s success is built on decisions,...